New Clients

posted: by: Scotts Valley Veterinary Clinic Tags: "Clinic Specials" "News" 



  The outside of our clinic in Scotts Valley, CA                                                                         
New Client Form:
For your convenience you can download a New Client Form and bring the completed form with you to your first appointment. Click here to download form.

Our Cancellation Policy:

To cancel or reschedule an existing appointment please call our office at (831) 438-2600. To avoid a missed appointment charge, we ask for 24 hour notice. Your cooperation in this matter helps us to accommodate as many of our clients and their pets as possible.

Admit/Discharge Times for Surgery and In-Hospital Procedures:
Patients staying for procedures or anesthesia are admitted early, between 7:30-8:40am, so the doctor and nursing staff can examine, evaluate, run tests, medicate and prepare the patient for the procedure. Procedures are generally completed by 3:00 p.m. and most patients will go home between 4:30 and 6:00 the same day. Major procedures such as spays, abdominal surgery, orthopedic surgery, etc. will go home the following day. We make every effort to call you after your pet's procedure, but as the hospital can get very busy, you are welcome to call for an update if you haven't heard from us by 3:00 pm.

Emergency and Urgent Care:
If you ever feel your pet is in need of emergency care during our office hours, please call us if possible. Alerting us as to the nature of the emergency enables us to prepare for your arrival and allows us to treat your pet's emergency more efficiently.

If we are not available and you have an emergency, we recommend:

Pacific Veterinary Emergency Service
(831) 476-0667
1980 41st Avenue, Santa Cruz,
Located across from the Capitola Mall

Santa Cruz Veterinary Hospital
(831) 475-5400
2585 Soquel Dr., Santa Cruz, CA

In order to minimize costs and focus on our patient's needs, we do not bill. Scotts Valley Veterinary Clinic accepts all major credit cards, check or cash as well as Care Credit. So that we can provide you the highest quality service utilizing the best medical technologies, we request that payment be made at the time of discharge or office visit. Before any surgery or hospitalization we will provide you with a written treatment plan for your signature and approval. If we do not provide you with a treatment plan you may request one at any time.

Medication Refill Requests:
To save you time and have your prescription waiting for you call our office at 438-2600. Please give us 24 hour notice to refill any medications. This includes flea, tick and heartworm medication refills.

Pet Insurance:
We encourage you to consider pet insurance. We have brochures available at our office for you to make the best choice for your pet. Our staff is very knowledgeable about the available policies and can assist you in understanding your choices.